Terms of Sale - Warranties

1. Sales can be made, in addition to sales made from the company's physical store with the physical presence of the customer, either from our online store, or by email, fax or standard letter.

2. The products are sold according to the posted information.

3. Orders are not executed if there is no confirmation from the company, and are executed within 30 days from the confirmation at the latest.

4. The customer has the right to withdraw from the sale of products, which has been carried out at a distance (either from our online store, or by email or fax or standard letter), within 14 calendar days, which start from the time of delivery of the product (to the customer or to the carrier, the latter indicates), returning the product in its original condition, in the packaging in which it was received, bearing the return costs and any reduction in the value of the goods, for which the company expressly reserves the right to determine, until receipt of the returned goods.

If the price of the products has been paid at the physical store of the company and they have been received by the physical store, the sale is not considered to have been concluded at a distance and no right of withdrawal from the sale can be exercised. The exercise of the right of withdrawal is made upon the customer's clear declaration to the company, either by letter to the company's postal address or by e-mail to the company's e-mail address, which is also made within the same period of 14 calendar days. In the event of a valid exercise of the right of withdrawal, any possible compensation for the value of the goods shall be restored by monetary depreciation, only in the case and to the extent that it is due to the handling of the product in a way that goes beyond the usual examination of the products, in a manner other than that necessary to ascertain the nature, characteristics and functioning of the product. It is expressly agreed and the customer already provides the irrevocable instruction and consent to this, the company is entitled to deduct from the returned amount the return costs, which are borne by the customer, as well as any compensation in case of destruction, damage or damage to the product or reduction in the value of the product due to the actions of the customer. In any case, the company is entitled to claim in any legal way any amount that was damaged (indicatively, either in respect of return costs or in respect of destruction, damage or damage, impairment of the value of the product, etc.).

Indicatively, it is stated that products, which are returned with damaged packaging, will be subject to a reduction in the returned value of 10%, products, which are returned without packaging or accompanying documents, will be subject to a reduction in the returned value of 15%, products, which are returned without accessories, any gifts, accompanying products and materials, will be subject to a reduction in the returned value of 30%. Product returned with a carrier of the customer's choice and not with the company's external transport partner, will be returned at the customer's risk. Once the product has been received and checked for any impairment in value, and provided that the product has been returned to the company, the customer will receive a credit note equal in value to the sale price, which will be paid by the company in the same manner in which the customer made the payment of the price, unless otherwise agreed with the customer, without culpable or unreasonable delay.

The company will refund any payment received within 14 calendar days of the day on which it was informed of the decision to withdraw from the contract.

5. The warranty of each product is provided by its manufacturer.

6. If the products ordered are not available or are not available at the indicated price, due to incorrect indication of the price, at the time of the order and its processing, the company reserves the right not to accept the order and, consequently, not to make the sale. The customer will be informed accordingly. Any payments initiated for execution or executed will be cancelled. Any payments will be refunded to the customer, without undue delay, in the same way that the customer chose to make the payment, unless otherwise agreed.

Although all necessary technical and necessary measures are taken, the company expressly reserves the right to any incorrect price indication due to human or technical error, which (price) obviously could not correspond to a normal or average price of the respective product from the company. In such a case, the customer will be informed accordingly. Any payments initiated for execution or executed will be cancelled.

Any payments will be returned to the customer, without undue delay, in the same way that the customer chose to make the payment, unless otherwise agreed.

7. After the sale of the products, the warranty conditions are valid if any interventions are carried out by an authorized workshop.

8. The price of each product is paid through electronic payment systems and always before the order is shipped.

9. The products are clearly described, as is their price. When delivered, the products have the characteristics and properties as described on the company's website.

10. The rights of consumers, arising from the provisions on the sale of consumer goods and guarantees of the Civil Code (such as the right to rectification or replacement - unless such an action is impossible or requires disproportionate costs - the right to reduce the price, the right to withdraw from the contract - unless it is a minor actual defect - due to an actual defect or lack of agreed quality, for a period of two (2) years from the date of delivery), of Art. 5 of Law no. 2251/1994 (such as the consumer's right to request a temporary replacement of the product, in case the required repair time for the product within the warranty period exceeds 15 working days), as well as any other provision on consumer protection, are valid as they are.

11. Confidentiality of Transactions.

Confidentiality is taken for granted. The same basic principles governing traditional transactions apply to e-commerce. All information transmitted by the user/member to the company is confidential and our company has taken all necessary measures to use it only to the extent necessary in the context of the services provided. Some of the measures taken are the following: Only authorized employees have access to your transaction information and only when necessary, e.g. to process your requests.

Our company does not disclose customer data and their transactions, unless we have a written authorization from you or it is required by a court order or other public authority. In case the company uses third parties to support its systems, it takes care to ensure confidentiality. You may request any data held about you, and the correction of such data if you can document the existence of an error. For your own safety, you should also treat all information provided through the service as confidential and proprietary and not make any disclosure to third parties.

12. These general terms and conditions are governed by Greek law.

Any dispute arising from the contractual relationship between the company and the client, the competent courts of Thessaloniki are responsible for its resolution. For the extrajudicial resolution of the dispute, you can contact the competent bodies for the out-of-court settlement of consumer disputes, e.g. the General Secretariat for Consumer Affairs of the Ministry of Development and Competitiveness (Pl. Kanigos, 10181, Athens, www.efpolis.gr, tel.:1520, fax:2103843549), the Consumer Advocate (www.synigoroskatanaloti.gr, 144 Alexandras Street, 114 71, Athens, tel.:2106460734, fax:2106460414.), the Consumer Dispute Resolution Committees (Article 11 of Law 2251 /1994) located in the local municipalities of the country.